Refund Policy

We want you to be happy, and we want trying Hostoa to feel safe. This page explains when you can get your money back. It is part of our Terms of Service.

The 14-day money-back guarantee

If you buy a hosting plan from Hostoa for the first time, you can ask for a full refund of that plan's price within 14 days of the first payment. This applies to monthly and yearly plans, and to plans bought during an introductory offer.

• It is for your first hosting purchase. It is available once per customer.
• Ask by opening a billing ticket or emailing [email protected]. Tell us the account email. You do not need to explain why, though we love to hear how we can improve.
• We refund to the original payment method, normally within 5 to 10 working days. Your plan and its websites are then cancelled.

Free trials

The first month free costs nothing, so there is nothing to refund while you are in it. Cancel before the trial ends and you will not be charged. If you forget and are charged when the trial ends, tell us within 14 days of that charge and we will refund it under the guarantee above.

Renewals

Cancel before your renewal date to avoid being charged. We do not usually refund a renewal after it has been charged, but if you forgot and tell us within 3 days and have not used the renewed period, contact us: we review these in good faith and will often help.

What is not refundable

• Domain registrations, renewals and transfers once the registry has accepted them. If a registration fails, you are refunded automatically.
• Credits you have already spent. Unused credits from a top-up can be refunded within 14 days of the top-up.
• Redemption codes and plans given for free (for example from deal sites or giveaways) have no cash value.
• Referral rewards and other promotional credit.
• Third-party services such as projects with Kickbytes or other partners, which have their own terms.
• Accounts closed or suspended for breaking our Acceptable Use Policy or the Terms, or where we find abuse of this policy.
• Additional purchases after the first one, apart from the cases above (we may still help if something went clearly wrong on our side).

Fair use of the guarantee

The guarantee is for people who genuinely want to try Hostoa. We may decline a refund, or limit it to one, if we see repeated sign-ups, refunds followed by new sign-ups, use of the services for spam or abuse, or other misuse. We may also cancel welcome offers that are used with several accounts or cards.

If something went wrong on our side

If a service did not work as described, or we charged you wrongly, contact us at any time. We will fix it, and refund or credit you what is fair.

Your legal rights

If you are a consumer, you may have additional rights under the law of your country, for example a right to cancel digital services within 14 days. Nothing here limits those rights.

Contact: [email protected]. Effective 19 October 2026.