Terms of Service

These terms are the agreement between you and Hostoa ("we", "us") for using hostoa.com, our dashboard, our API and our services. By creating an account, buying a plan or using the services you agree to them, together with our Privacy Policy, Acceptable Use Policy and Refund Policy. If you do not agree, please do not use Hostoa. Hostoa is owned by Pofii Cloud Group.

1. Who can use Hostoa

You must be at least 18 (or the age of legal capacity where you live) and able to enter a binding contract. If you sign up for a company, you confirm you can bind it. Keep your details accurate and your account secure: you are responsible for what happens under your account, including by team members you invite. Hostoa signs you in with one-time email links; keep your mailbox secure.

2. What we provide

Hostoa provides web hosting (managed WordPress, web hosting and reseller hosting), domain registration and management, a dashboard and API, and related extras ("Free Perks"). We work to keep the services available and aim for 99.9% monthly uptime, excluding scheduled maintenance and problems outside our reasonable control. If we miss that target, contact support within 30 days and we will discuss a fair service credit. Plan limits (such as the number of websites, storage and bandwidth) are shown on our pricing page.

Daily backups are provided as a convenience to help recover from problems. You remain responsible for keeping your own copies of anything important.

3. Plans, prices and payment

• Prices are shown in US dollars or euros, depending on your account currency. An account uses one currency. Taxes such as VAT are added where required.
• Card subscriptions renew automatically every month or year until you cancel. You authorise us (through our payment provider, Stripe) to charge your card each period. We never see or store your full card number.
• Credits are a pre-paid balance for plans and domains. They have no cash value, cannot be withdrawn or transferred, and stay in the currency they were bought in. If a credit-paid plan cannot renew because your balance is too low, it is suspended until you top up.
• If a payment fails we may retry it, notify you, and suspend the affected services. Suspended services that stay unpaid are deleted after the period stated in your dashboard (about three weeks).
• We may change prices for future periods. We will tell you before a change affects your renewal.

4. Free trials and welcome offers

• First month free: a card is required. Nothing is charged for 30 days. If you do not cancel before the trial ends, the regular price is charged automatically. We email you shortly before it ends.
• The introductory price (for example three months at a reduced monthly price on a Starter plan): the regular price applies after the introductory period unless you cancel before then.
• Welcome offers are for new customers, once per customer. The free month works with monthly or yearly billing (nothing is charged for 30 days, then the period you chose is charged); the introductory price is for monthly billing. We may refuse, remove or reverse an offer we reasonably believe is being used repeatedly, with multiple accounts, other people's cards or disposable email addresses, or in any way that goes against the purpose of the offer. We may cap how many welcome offers we start each day.

5. Cancelling and refunds

You can cancel any plan at any time from your dashboard. Card subscriptions then run until the end of the period you paid for. We give a 14-day refund on first purchases as described in our Refund Policy, which also lists what is not refundable (for example registered domains).

6. Your content and acceptable use

You own your content and you are responsible for it. You grant us the limited right to host, copy, back up and transmit it as needed to run your services. You must follow our Acceptable Use Policy: no spam, no illegal content, no malware or attacks, and no use that harms our systems or other customers. We may investigate, suspend or remove content or services that break it, and we may do so immediately and without notice where needed to protect our systems, other customers or to follow the law.

7. Domains

Domains are registered through our registrar partner and are subject to the rules of the registry and ICANN, including accurate registrant details. You must keep your contact details correct. Registration, renewal and transfer fees are non-refundable once the registry has accepted the operation. A transfer in or out depends on the other registrar and the registry, and can take several days. If a registration fails, any amount charged for it is returned to you automatically.

8. Free Perks and partner services

Free Perks (for example the AI website builder, uptime monitoring and lead finding) are provided together with partner companies. They are included at our discretion, may have monthly allowances that do not roll over, and may change or end. Some are delivered by the partner, who may have its own terms; where you use a partner service we pass on what is needed to provide it. AI-generated content (text and images) may contain mistakes or resemble existing material: you are responsible for reviewing it before you publish it.

9. Kickbytes member offer

If you have an active plan you can activate an offer under which Hostoa covers 20% of the price of your first project with Kickbytes, our sister company. The offer starts when you click Activate and lasts 14 days; sending a quote request inside that period secures it for that project. Kickbytes sets its own prices and terms, and any project is a separate contract between you and Kickbytes: Hostoa is not a party to it and is not responsible for the work. The offer applies once per customer and may be withdrawn if misused.

10. Redemption codes and referrals

Redemption codes give the plan and duration stated for that code. They have no cash value, may expire, may have limited uses, and can be cancelled if obtained or used improperly. Referral rewards are paid as credit once the referred customer makes a first real payment; self-referrals and repeated or fake sign-ups do not qualify, and we may withhold or reverse rewards for abuse.

11. Resellers

If you buy reseller hosting you are responsible for your clients' use of their accounts, for supporting them, and for making sure they follow these terms and the Acceptable Use Policy.

12. API

API tokens are personal to you. Keep them secret, and use the API within the rate limits we set. We may revoke tokens that are misused.

13. Intellectual property

Hostoa, its logo, dashboard and website are ours or our licensors'. We give you a limited, non-exclusive right to use the services while you have an account. You may not copy, resell (other than as permitted by a reseller plan), or reverse engineer our services.

14. Suspension and termination

We may suspend or end your services if you break these terms or the Acceptable Use Policy, if payment fails, if required by law, or to protect our systems or other customers. We will try to warn you first where it is reasonable to do so. You may stop using Hostoa at any time. After a service ends we keep your data only for the period shown in your dashboard, then delete it.

15. Our responsibility

We provide the services with reasonable care and skill. Except where the law does not allow it, we give no other warranties, including that the services will be uninterrupted or error-free. We are not liable for indirect or consequential loss, lost profits, lost data or lost business. Our total liability for any claim arising from the services is limited to the amount you paid us for the affected service in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud. If you are a consumer, you keep the rights the law gives you.

16. You protect us too

You agree to cover reasonable costs and losses we suffer because of your content or because you broke these terms or the law, for example a claim by a third party about material you host.

17. Changes to these terms

We may update these terms. If a change is significant we will tell you by email or in the dashboard before it takes effect. If you keep using Hostoa after the effective date you accept the new terms. The current version is always at hostoa.com/terms.

18. Law and disputes

These terms are governed by the laws that apply where Hostoa is established, without affecting consumer rights you have under the law of your country. Please contact us first at [email protected]; most problems can be solved without a dispute.

19. Contact

Hostoa. Email: [email protected].

Effective 19 October 2026.